Shipping and Delivery Policy

Effective Date: 27/03/2025

At Suthaliya Agro Tourism Zone Farms, we are committed to delivering fresh, high-quality organic crops, spices, pulses, and more to your doorstep. This Shipping and Delivery Policy outlines the terms related to order fulfillment, shipping timelines, and our money-back guarantee.

1. Shipping & Delivery Timelines

• We process and dispatch orders within 2 business days of receiving payment.

• Standard delivery takes 5-7 business days, depending on your location.

• Express shipping options may be available at checkout for faster delivery.

• Delivery times may vary due to unforeseen circumstances such as weather, holidays, or logistical delays.

2. Shipping Charges

• Standard Shipping: [Insert applicable charges or mention ‘Free Shipping’ if applicable].

• Express Shipping: Additional charges apply based on location and urgency.

• Shipping costs will be displayed at checkout before you place your order.

3. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your order using the provided tracking link or by visiting our website.

4. Delivery Locations

• We currently deliver across India.

• If your location is not listed, please contact us at [email protected] for assistance.

5. Order Issues & Delays

• If your order is delayed beyond the estimated delivery time, please reach out to us at [email protected].

• In case of non-delivery due to incorrect address details provided by the customer, re-shipping charges may apply.

6. Money-Back Guarantee & Returns

We stand by the quality of our organic products. If you are not satisfied with your order, we offer a 100% money-back guarantee under the following conditions:

• The request must be raised within 1 day of receiving the order.

• Products must be unused, unopened, and in their original packaging.

• If you receive a damaged or incorrect item, please provide clear photos as proof for verification.

• Refunds will be processed within 7 business days once the return is approved.

7. Contact Us

For any questions regarding shipping, delivery, or refunds, please contact us at:

Suthaliya Agro Tourism Zone Farms
Email: [email protected]
Phone: (+91) 9079780712

Thank you for choosing Suthaliya Agro Tourism Zone Farms! We appreciate your trust in our organic products.