Effective Date: 27/03/2025
At Suthaliya Agro Tourism Zone Farms, we are committed to providing the highest quality organic crops, spices, pulses, and more. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy, under the conditions outlined below.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
The product is defective, damaged, or incorrect.
The product is unopened, unused, and in its original packaging.
The request is made within 2 days of receiving the order.
2. How to Initiate a Return or Exchange
To request a return or exchange:
Contact us at [email protected] or (+91) 9429693712 with your order details and the reason for return.
Provide clear photos of the product if it is damaged or incorrect.
Our team will review your request and respond within 2 business days.
3. Return Shipping
For damaged or incorrect items, we will arrange a free pickup or reimburse return shipping costs.
For other returns, customers may be responsible for return shipping charges.
Ensure the product is securely packed to avoid damage during transit.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used during purchase.
If applicable, shipping fees are non-refundable.
5. Exchange Policy
If you wish to exchange an item, please specify the replacement product in your request.
Exchanges are subject to product availability.
If the requested item is unavailable, you may opt for a refund or store credit.
6. Non-Returnable Items
Perishable goods such as fresh produce cannot be returned unless defective or damaged.
Items purchased on clearance or as part of special promotions may not be eligible for returns.
7. Contact Us
For any questions or assistance regarding returns and exchanges, please reach out to us:
Suthaliya Agro Tourism Zone Farms
Email: [email protected]
Phone: (+91) 9429693712
Thank you for shopping with Suthaliya Agro Tourism Zone Farms. Your satisfaction is our priority!